Who We Are

(1) Welcome to the Refine Health and Wellness Site.

Please review Our Privacy Policy, Terms & Conditions, and Code of Conduct and ensure that you understand them.  Your acceptance of our Privacy Policy is deemed to begin upon your first use of our site, with the Privacy Policy applying to the use of any and all data collected by Us in relation to you using Our site. If you do not accept and agree with Our Privacy Policy, Terms & Conditions, and Code of Conduct, you must stop using our site immediately.

We recognise that your privacy is important to you and we understand that you care about how your information is used and shared online. We are committed to respecting and valuing the privacy of all visitors to our site. We will only collect and use information in ways that benefit you, and in a manner consistent with your rights and our obligations under the law.

Definitions

“Site” refers to this website { refinehw.com }.

“We”, “Us”, and “Our” refer to Melissa Salmon, owner of Refine Health and Wellness, registered as a Sole Trader business in Australia.

“Practitioner” refers to a person who conducts services for Refine Health and Wellness.

“Seller” refers to the business of Refine Health and Wellness.

“User” refers to consumer and/or client.

“Consumer” refers to a person agreeing to purchase goods through Refine Health and Wellness.

“Client” refers to a person agreeing to purchase services through Refine Health and Wellness.

“Account” refers to an account required to access and/or use particular features and aspects of our site.

(2) What Information Is Collected

 We gather information from you when you subscribe to Our newsletter, fill out a form, register a service on Our site, make a purchase, or complete a survey. During the registration or ordering process, you may be asked to provide details such as your name, email address, phone number, postage address, or payment information.

(2a) Forms and Surveys

We may provide you with the chance to complete a form or survey.  This may include volunteering your feedback through our Site or a third-party platform. If you choose to participate, We will collect and store the information you provide, such as your name, email address, any feedback, and other relevant details. Please note that if you submit information via a third-party platform, the collection, use, and sharing of your data will also be governed by that platform’s privacy policies, terms and conditions, and other agreements.

(2b) Email Information

If you choose to opt-in and receive email notifications from us, We will collect your name and email address. This is so we can send you email communications about the requested information, services, and products.

(2c) Goods and Services Data

If you choose to purchase a good or book a service via our Site, We will collect and store the information you provide, such as your name, email address, payment data and other relevant details. Please note that if you submit information via a third-party platform, the collection, use, and sharing of your data will also be governed by that platform’s privacy policies, terms and conditions, and other agreements.

(2d) Payment Data

When you purchase goods and services from Us, We collect specific information required to process your booking or order. You will need to provide payment and billing details directly to our third-party payment processors, including your name, credit card number, expiration date, security code, and billing and/or address.

(2e) Customer Support Information

If you reach out to Us (via email, form submissions, phone call, text message, or social media channels) We may collect and store your name, email address, phone number, communicated information, business details, and any other information you may provide. For particular service bookings or product transactions on Our site, We may need to contact you by phone or text. However, we will only do so with your prior consent. 

In addition, you are also welcome to browse our Site anonymously if that is your preference. 

(3) How Your Information Is Used

We use the information we collect in various ways, including: (i) fulfilling goods and services transactions; (ii) communicating about our goods and services; (iii) processing responses to forms, surveys and quizzes; (iv) providing marketing and sales; (v) and optimising business operations.

(4) Who Your Information is Shared With

(4a) Publicly Shared Information

Information shared in a public area, including Our Site and social media platforms, will be available to anyone who can access the information.

(4b) Third-Party Services Providers

We engage third-party service providers to collect and process personal information on Our behalf. These services may include (and are not limited to): customer support, managing User Accounts, data analysis, email and hosting services, marketing and advertising, processing credit card payments, and conducting customer research or satisfaction surveys. These providers will have access to the personal information necessary to carry out their functioning.

By engaging in Out Site and/or purchasing goods and services, your personally identifiable information may be shared with various national and international companies, including:

• Square

• Square Appointments

• vital.ly

• Squarespace

• Go High Level

• Instagram

• Facebook

• Google

 (4c) Online Advertising Services

We use third-party advertising services, like Facebook® and Instagram®, to deliver advertising about our products and services on our Site.  Please refer to the terms and conditions of these advertisers for particulars regarding information collected and tracking data. 

(4d) Law Enforcement and Legal Requirements

We may disclose your personal information in the following circumstances: (i) when required or permitted by applicable law or legal process, (ii) to law enforcement or other government authorities to comply with a legitimate legal request, (iii) when we believe disclosure is necessary to prevent physical harm or financial loss, (iv) to establish, exercise, or defend our legal rights, (v) in connection with an investigation of suspected or actual fraud or illegal activity.

Securing Your Information

Please note that the sharing of information via the internet or email is not completely secure. While We make every effort to protect your personal information, We cannot guarantee the security of any of the information that you share. Any information sharing is done at your own risk and responsibility.

Policy Changes and Updates

Occasionally, We may update the terms that govern your use of our Site. By continuing to use our Site after any changes, you agree to comply with the updated terms. We may also modify, remove, or add sections to our Site as needed and deemed necessary by us.

How To Contact Us

melissa@refinehw.com