By accessing www.refinehw.com (“site”), listing goods and services for sale or purchasing the goods and services offered by the Refine Health and Wellness (Seller and/or Practitioner), Users (you the Consumer and/or Client) agree to be bound by the following terms and conditions (“Agreement”).

(1) Privacy Policy

Refer to the Privacy Policy for more details on the use of any and all data collected by Refine Health and Wellness in relation to you using Our site.

(2) Terms of Sale (Goods and Services)

By using the site, Users confirm that: (i) they have the full power and authority to enter into and perform in accordance with the terms of this Agreement; (ii) Refine Health and Wellness and Users agree that this Agreement is legal, valid and binding, and that its terms and conditions can be enforced; (iii) Refine Health and Wellness may change the terms and conditions in the Agreement as deemed necessary, without notice; (iv) Refine Health and Wellness and Users agree to review the Agreement from time to time and also agree to and are bound by any and all of the changes; (v) If Users disagree with any future changes, they must notify Refine Health and Wellness immediately and discontinue use of Site; (vi) The Agreement must be read in conjunction with the Privacy Policy and includes terms for the Agreement.

(2a) Goods (Digital Products and eCourses)

To understand and clarify the sale of goods, Seller and Consumer acknowledge and agree that: (i) the sale of goods involves a transaction between the Consumer and Seller, based on the Consumer’s interests and objectives; (ii) Seller provides goods to the Consumer, with the Consumer identifying their desired products and making purchasing decisions based on their goals and preferences; (iii) Seller does not provide advice, recommendations, or specific guidance regarding the Consumer’s use of the goods; (iv) Consumer is responsible for their own decisions regarding the purchase, use, and outcomes associated with the goods. Seller cannot and does not guarantee that the Consumer will achieve specific results or outcomes from the use of the goods; (v) Consumer agrees that Seller will not be held liable for any actions, inactions, or any direct or indirect consequences resulting from the purchase or use of the goods.

(2b) Services (Appointments and Programs)

To understand and clarify the services and relationship, Practitioner and Client acknowledge and agree that: (i) services involve a professional relationship established between the Client and the Practitioner, based on the Client’s stated interests, goals, and objectives, and agreed upon by both parties; (ii) The Practitioner utilises questions, discussions, and requests to support the Client in identifying personal goals, developing strategies, and creating action plans to achieve those goals. Progress towards the implementation of these action plans will be monitored by both Practitioner and Client; (iii)The Practitioner does not provide counselling, therapy, advice, answers, or specific direction outside specified qualifications to the Client; (iv) The Client is solely responsible for their own results, achievements, and success; (v) The Practitioner does not and cannot guarantee that the Client will take specific actions or achieve particular goals; (vi) Client agrees that the Practitioner will not be held liable for any actions or inactions, or for any direct or indirect outcomes resulting from the services provided; (vii) if an appointment is rescheduled, cancelled or missed within a two day (48-hour) window of the scheduled time, 100% of the appointment cost will be charged to your provided card details, or, if within a program structure, must be within 7-days of the original appointment time-slot; (vii) Client who arrives late for an appointment will be seen for the remainder of the appointment time, with no extra time allocated.

(3) Payment

(3a) Payment for goods and services purchased from Seller is by way an internet secure payment system sourced from a third party whereby you authorise a credit card, debit card, or other payment method. Please refer to Square’s terms and conditions of the third party for particulars regarding the transaction.

(3b) Payment terms include: (ii) all prices are in Australian Dollars (AUD) inclusive of GST for Australian customers (unless otherwise stated); (iii) a tax invoice for purchases will be automatically provided; (iv) by processing a purchase (including a one-off purchase, pay-in-full purchase and/or payment plan purchase) the Consumer and/or Client agrees to make transactions on the specified dates and in the full amount as agreed, regardless of the usage of the goods or services; (v) if transactions are delayed or not made as agreed, access to the goods and services will be either suspended or cancelled until all payments are brought up to date and fulfilled.

(3c) Prices indicated on the Site and social platforms may change at any point in time without advance notice to you.

(4) Refunds

(4a) Refunds do not apply for: (i) purchase of digital products and eCourses; (ii) event, workshop and retreat purchases; (iii) service purchases.

(4b) Refunds may apply for program transactions: (i) at Our sole discretion whereby We determine that We are unable to undergo the services for any reasons; (ii) at Our sole discretion, only within a 48-hour cooling off period from the date of transaction, where We determine that you are unable to undergo the program for any reason; (ii) any goods and services already provided in the program will be deducted from the overall cost.

(5) Intellectual Property Ownership

(5a) The Intellectual Property in the content and material purchased and/or shared via goods and services is owned by Melissa Salmon, owner of Refine Health and Wellness, and any trademarks held by Refine Health and Wellness.

(5b) Under no circumstances may the User recreate, repurpose or reuse any of Refine Health and Wellness’ material, or resell the content for profit. 

(5c) Any unauthorised use of any portion of the copyright content, material and trademarks, will be an infringement of Refine Health and Wellness copyright and trademarks.

(5d) Unauthorised use of copyright material will be met with legal action. All Users agree that they will be liable for any unauthorised use of Refine Health and Wellness Intellectual Property.

(6) Confidentiality

Coach acknowledges that he/she may obtain confidential personal information from Client and agrees to keep and maintain such information confidential and not to disclose or use such information without Client’s prior written consent.  Client authorises Refine Health and Wellness to use Client’s name and photograph in marketing material for Site and social platforms.  Client may notify Refine Health and Wellness through written notice to withdraw permission in any marketing material at any given time.

Nature of the Agreement

This Agreement shall be governed by and construed in accordance with the laws of Australia, applicable to agreements executed and performed within Australia. This Agreement represents the complete and final understanding between the parties, and no amendments, changes, or modifications will be valid unless made in writing and signed by all parties involved.